AI Customer Support & Lead Generation Agent
PROJECT SUMMARY
An AI-powered customer support agent that answers customer questions, qualifies leads, captures customer information, and automates conversations 24/7.
The Challenge
The client was receiving a high volume of repetitive customer inquiries and manually handling lead qualification. Slow responses and limited support availability were causing missed opportunities and increasing the workload for the support team.
The Solution
We developed an AI agent powered by an LLM and RAG-based knowledge system. It understands customer questions, provides accurate answers from business data, qualifies potential leads, collects contact details, and transfers complex conversations to human agents when needed.
The Results
The AI agent automated repetitive conversations, reduced response times, improved lead capture, and provided 24/7 customer support. The business was able to handle more inquiries without significantly increasing its support workload.
Technology stack
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